PRIVACY POLICY

1. INTRODUCTION

FilmTrade LLC (“Filmtrade,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video-on-demand service (“Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Information:

  • Name, email address, password, and zip code
  • Payment information (credit card details, billing address)
  • Age verification information (for age-restricted content)

Transaction Information:

  • Purchase and rental history
  • Payment methods and transaction details
  • Billing and shipping addresses

Communications:

  • Messages you send to customer support
  • Feedback you provide
  • Survey responses and contest entries

2.2 Information We Collect Automatically

Usage Information:

  • Videos watched, viewing duration, and completion rates
  • Time spent on different sections of the Service
  • Features used and buttons clicked

Device and Technical Information:

  • IP address and approximate location
  • Device type, operating system, and browser information
  • Screen resolution and device identifiers
  • Network connection type and speed
  • Cookies and similar tracking technologies

Performance Data:

  • Video streaming quality and buffering information
  • Error logs and crash reports
  • Service performance metrics

2.3 Information from Third Parties

Social Media:

  • Information from social media platforms if you choose to connect your accounts
  • Profile information you make publicly available

Payment Processors:

  • Transaction verification and fraud prevention data
  • Payment status and processing information

Analytics Partners:

  • Aggregated usage statistics and demographic information
  • Marketing effectiveness data

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

  • Create and manage your account
  • Process payments and transactions
  • Deliver purchased and rented content
  • Provide customer support
  • Communicate about your account and transactions

3.2 Service Improvement

  • Personalize content recommendations
  • Analyze usage patterns to improve the Service
  • Develop new features and functionality
  • Optimize video streaming performance
  • Conduct research and analytics

3.3 Marketing and Communications

  • Send promotional emails and notifications (with your consent)
  • Inform you about new features and updates
  • Conduct surveys and collect feedback

3.4 Legal and Security

  • Prevent fraud and abuse
  • Enforce our Terms of Service
  • Comply with legal obligations
  • Protect our rights and property
  • Ensure platform security and integrity

4. INFORMATION SHARING AND DISCLOSURE

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing and billing
  • Cloud hosting and data storage
  • Analytics and performance monitoring
  • Customer support services
  • Marketing and advertising services

4.3 Content Providers

We may share aggregated, non-personally identifiable viewing data with filmmakers and other rights holders (“Content Providers”) to help them understand their audience, including:

  • General demographic information
  • Viewing patterns and engagement metrics
  • Geographic distribution of viewers

In addition, we may share with Content Providers the contact information (email addresses) of registered account users who add the Content Providers’ content to their collection, either by digital purchase or by FilmTrade card tap.

4.4 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or abuse
  • Enforce our Terms of Service

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. COOKIES

5.1 Types of Cookies We Use

  • Essential Cookies: Required for basic Service functionality
  • Performance Cookies: Help us analyze Service usage and performance
  • Functionality Cookies: Remember your preferences and settings

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit Service functionality.

6. DATA RETENTION

We retain your data for as long as necessary to provide our services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

  • User Account Information: We retain your account information for the lifetime of your account. If you choose to delete your account, this information will be deleted within 30 days, except as required by law.
  • Purchase and rental history is retained for tax and legal compliance purposes, typically for 7 years.
  • Usage and Analytics Data: We retain data related to your use of the service, such as viewing history, search queries, and interactions with videos, for a period of up to 36 months. This data is used to improve our service, personalize your experience, and for analytical purposes. After this period, the data is anonymized or aggregated.
  • Marketing preferences and communication history is retained until you opt out or close your account.

    We may also retain data for longer periods if required by law or a court order, or if the data is necessary for a legal investigation or dispute. Upon expiration of the applicable retention period, your data will be securely deleted or anonymized.

    7. DATA SECURITY

    7.1 Security Measures

    We implement industry-standard security measures including:

    • Encryption of data in transit and at rest
    • Secure payment processing systems
    • Regular security audits and assessments
    • Access controls and authentication protocols

    7.2 Payment Security

    We use PCI DSS compliant payment processors and do not store complete credit card information on our servers.

    7.3 Incident Response

    In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

    8. YOUR PRIVACY RIGHTS

    8.1 Account Management

    You may:

    • Access and update your account information
    • Delete your account and associated data
    • Download your data in a portable format

    8.2 Communication Preferences

    • You may choose your communication preferences, including opting out of marketing emails and notifications, and unsubscribing from promotional messages.

    8.3 Data Control

    You may:

    • Request deletion of specific data
    • Object to certain data processing activities
    • Request correction of inaccurate information

    8.4 Regional Rights

    Depending on your location, you may have additional rights under laws such as:

    • GDPR (European Union): Right to access, portability, erasure, and objection
    • CCPA (California): Right to know, delete, and opt-out of sale

    9. INTERNATIONAL DATA TRANSFERS

    9.1 Global Service

    Our Service operates globally, and your information may be transferred to and processed in countries other than your country of residence.

    9.2 Safeguards

    We implement appropriate safeguards for international transfers, including:

    • Standard contractual clauses
    • Adequacy decisions
    • Other approved transfer mechanisms

    10. CHILDREN’S PRIVACY

    10.1 Age Restrictions

    Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

    10.2 Parental Controls

    For users under 13, we require parental consent to use the Service (see Terms of Service).

    11. THIRD-PARTY SERVICES

    Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices.

    12. CHANGES TO THIS PRIVACY POLICY

    12.1 Updates

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

    12.2 Notice of Changes

    We will notify you of material changes by:

    • Posting the updated policy on our Service
    • Sending email notifications to registered users
    • Providing prominent notice on our platform

    12.3 Effective Date

    Changes become effective upon the stated effective date included with the change notification.

    13. CONTACT INFORMATION

    13.1 Privacy Questions

    For questions about this Privacy Policy or our privacy practices, or for GDPR-related inquiries, contact our Data Protection Officer at:

    • Email: privacy@filmtrade.org

    13.2 Rights Requests

    To exercise your privacy rights, contact us using the information above.

    This Privacy Policy was last updated on August 28, 2025.